Shipping

We offer FREE shipping within the continental U.S., regardless of the order value.

We can ship our items internationally (outside the USA) via UPS or USPS. Please contact us to have your shipping cost calculated based on the product weight and your location.

Orders placed by 3 pm Eastern time are shipped the same day.

Please note that shipping time varies on product availability. We will ship the item the next working day if it is in stock. If the item is on backorder, the lead time can take up to 30 days. In such a case, our customer support will notify you by email or phone about the expected fulfillment time before placing a production request.

Once the order is shipped, a tracking number will be emailed to you. Please allow a few days for the tracking number to show movement in the shipping carrier’s system. If the information has not appeared on the courier’s website, please try again 1 or 2 days later, or contact us.

Most standard shipments are delivered in 3-8 business days with UPS Ground Shipping service beginning from the date the package is shipped. The expected delivery date depends on the shipping destination. Please note that there is no weekend shipping service for most orders. Therefore, a package that leaves the fulfillment center on a Saturday or Sunday will not reach the shipper until Monday.

Unfortunately, since we have no control over your package once it has been shipped, we are not responsible for shipping delays. Claims for untimely delivery must be taken up with the courier service.

Expedited shipping is only available within the US. Please contact us using this form, or by phone at 1-201-460-0038 to have your shipping cost calculated based on the product size and weight.

Currently, there are three options offered for expedited shipping: overnight, 2nd day, and 3rd-day delivery. You can choose either option depending on the urgency and product availability. Please note that expedited shipping costs are non-refundable.

We make every effort to process your order promptly, so there is only a brief window to cancel or make changes before the order is processed and transferred to the shipping dock.

If one of the following occurs, please contact us as soon as possible, the same day the order was placed:
– you’ve entered the wrong address/recipient name or want to modify it
– you’ve chosen the wrong product color/quantity and want to change it
– you want to add, remove or change a product(s)
– you changed your mind and want to cancel the order

Once the order has shipped, unfortunately, we cannot stop the delivery. In such a case, you will have the option to return the unopened product should you decide not to keep it.

Please know that we are not responsible for any shipping delays and/or errors associated with the order if you mistakenly entered a wrong/insufficient shipping address, name, etc., and have not notified us promptly.

We work hard to ensure your order is packed properly and shipped on time.

If the product is damaged or defective, please take the following steps to allow us to rectify the problem.

Take a picture of the package/box and the damaged product, contact us with the attached pictures, and please include your Order ID number.

If you received a wrong product or pieces were missing from the package, drop us a line, and we would be more than happy to address the issue. We will process a replacement or ship the missing items to you right away.

We work with the most reliable nationwide delivery services, but sometimes packages get lost in transit.

We’re always on your side, so please contact us as soon as possible if you’re experiencing one of the following:
– If the order does not arrive within the expected delivery time
– If the product is not delivered (stuck in transit showing no movement)
– If the tracking number confirms the package was delivered, but you have not yet received the product.

If your billing address and shipping address differ, there is an increased chance that your order may potentially be flagged as “fraudulent” in our security system. This can or may cause delays in shipping. If your order is shipped to a different address than your billing address, we recommend contacting us once it is placed so we can ensure that it is not flagged and ships on time.

For more information on returns, replacements, and refunds, see our Returns & Refunds Policy page.